Who we are
This statement explains the privacy and the data protection practices which apply to www.johnearle.co.uk as provided by John Earle.
Our aim is to safeguard our users’ privacy whilst providing a personalised and valuable service. Collecting personal information is necessary if we are to satisfy the expectations and requirements of our users, e.g. by communicating with them and providing an interactive service. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain what information we collect, what we do with it and what controls you have.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow those third parties to collect data about you. We do not control these third-party website and suggest that when you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data is any information about an individual, from which that person can be identified. The information we may gather about you has been grouped together as follows:
- Identity Data – First name and surname, title, marital status
- Contact Data – Postal address, email address and telephone numbers
- Financial Data – including bank account details
- Technical Data – includes IP address, browser type, time zone, setting and location, operating system, device you use to access the website
- Marketing and Communications Data – includes your preferences in receiving marketing from us, and your communication preferences.
We also collect Aggregated Data, such as statistical or demographic data in order to assist us in providing an effective service on our web site. You cannot be identified from this information.
We DO NOT collect any Special Categories of Personal Data about you (this includes details regarding your race, ethnicity, religious beliefs, sexual orientation, political opinions, or health and genetic information).
How we collect your personal data
We use different methods to collect data from and about you including:
- Direct interactions – By filling in forms, or through direct correspondence by post, telephone, email or in person. This includes data you provide when you request marketing or property information to be sent to you.
How we use your personal data
We will only use your personal data when the law allows us to, and in accordance with the following legal bases:
- To fulfil the contract we are about to enter in to or have entered into with you.
- Where it is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Some examples of the way we will use your personal data is as follows:
- To register you as a new customer
- To deliver our services to you including managing payments and fees, and also to collect and recover money owed to us
- To deliver relevant website content and advertisements, and to measure the effectiveness of this advertising
- To use data analytics to improve our website, services, marketing, and customer relationships
- To make recommendations to you about goods or services that may be of interest to you
Who we share your data with
John Earle will not share, sell or rent your personal information to third parties.
John Earle may disclose aggregate statistics about our web site visitors in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information.
John Earle may disclose personal information if required to do so by law, or if its believes that such action is necessary to protect and defend the rights, property or personal safety of the firm, and customers of our services.
We have appropriate security measures to prevent your personal data from being accidentally lost, used or accessed by unauthorised persons. We limit access to your personal data to those employees, agents, contractors; they will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
By law, we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes.
Your legal rights
In certain circumstances you have rights under data protection laws regarding the personal data we hold about you. You can request to receive and exported file of the personal data we hold, including any data you have provided to us. You can also request that we erase and personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.